The Practice uses HotDoc as it’s online booking platform. In order to book an appointment online, HotDoc requires you to confirm the booking by using a credit or debit card.

The card is not charged until after the appointment takes place, but in order for the booking to be held, HotDoc will preauthorise the expected consultation fee at the time of booking.

This does not take any money from the card, but is a check that the card is active and has sufficient funds to pay for the expected consultation fee. The preauthorised amount is held for 7 days from the date of booking.